Reference

Open zebra007 with clear Legal terms

zebra007 sets out Legal terms for account access, identity checks, wallet records and policy requests before you enter the lobby.

Policy-first accessPhone verificationLocal wallet recordsIndonesia account path
zebra007 Open zebra007 with clear Legal terms
POLICY HELP ROUTE

Ask about Legal from your account

A clear contact route helps when a Legal question involves access, identity or a payment record.

Access question If your account cannot open a Legal page or the available services look different…
Payment record For DANA, OVO, GoPay or QRIS queries, attach the receipt reference and the date…
Change request To ask for a correction to account details or a policy-related record, use the…
DATA CARE DETAILS

Protect your Legal record on every device

Legal care is also about what happens to your account record after access is granted.

Account details

We use the account details you provide to identify your record, complete the required phone verification step and connect policy…

Cookie choices

Cookies can remember policy preferences and help the Legal page load consistently on your device.

Account security

Keep your password, phone verification codes and wallet credentials private.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account records may carry references needed to resolve a policy question.

Record retention

We retain policy requests and relevant account records for the period needed to handle the request, maintain an audit trail…

Policy amendments

When a policy needs an amendment, contact us from the verified account and identify the exact wording or record at…

Check Legal answers before you join

These Legal answers cover the questions most often raised before an Indonesian account is opened. We keep each response tied to an action you can take: check local eligibility, complete phone verification, preserve a payment reference or contact us from the verified account. If your circumstances are unusual, the account-linked route gives us the context needed to respond.

Access depends on local law and the eligibility checks shown during account creation. We may ask you to complete phone verification before account access, and the services displayed can differ by location. Check the current Legal notice before proceeding, especially when connecting from Indonesia.

Use the support route connected to your verified account and name the exact data you want corrected. Include a clear reason and the relevant account reference, but do not send a password or wallet PIN. We may request an identity check before applying the change.

We use payment references to match a DANA, OVO, GoPay or QRIS entry with the correct account and policy request. Keep the receipt and date available. For bank transfer or virtual account questions, include the corresponding reference so we can separate records accurately.

Cookies can store page preferences and help the Legal content display consistently. Your browser controls whether cookies remain on the device. Clearing them may remove saved choices, but it does not automatically remove account records or cancel a policy request already submitted.

We keep policy requests and related account records for the period needed to handle the matter, maintain an audit trail and meet applicable legal duties. Timing can vary by record category and local requirement. Contact us from your verified account if you need the relevant retention detail.

Check that you are using the same verified account and note the device, browser and page shown. Mobile and desktop can retain different cookie choices, while access depends on local law. Send those details through the account support route so we can assess the exact difference.

Start from the support route linked to your verified account and state whether the concern involves access, account data, cookies or a payment reference. Include the relevant transaction or page detail. We can then direct the request to the policy contact path without exposing your credentials.